Terms and Conditions

Terms of Use
This policy outlines the use of the Salt Okotoks website (the “Website”). The Website allows users to create participant accounts, make purchases for classes or series, register for classes, and communicate with Salt. Note that these Terms & Conditions, including pricing, class schedules, and instructor assignments, are subject to change without notice.

Minimum Age Requirements
We require participants be at least 16 years old due to the level of fitness and body awareness needed for safe execution of movements, as well as the increased room temperature.

First Visit to Salt
First-time members must arrive at least 10 minutes before their first class for a thorough introduction to the studio. Late arrivals will not be allowed to participate. The first class is free for Okotoks and area residents, but this offer applies only to the first purchase and cannot be applied retroactively. 

We highly recommend bringing a refillable water bottle and a sweat towel to your session. There is a water bottle filling station inside the studio for your use. We also require wearing grip socks for safety. Bare feet will not be allowed in the studio.

Reservations and Charges
To make a reservation, you need a class credit in your Mindbody account, which can be purchased in the form of a drop-in session, a class pack, or a membership contract. To buy classes or passes online, sign up using your email and create a password by clicking “Book” at the top  of this page. For ease of use, we recommend downloading the Mindbody app on your mobile and "favouriting" Salt Okotoks.

Drop-in and class packages expire after 3 months from date of purchase. Extensions are required 3 months after the purchase date, and notifications will be sent when credits are about to expire. All passes are non-refundable, non-exchangeable, and non-transferable. Future prices are subject to change without notice. Online payments are accepted via Mastercard, Visa, and American Express, while in-studio payments can be made by cash, credit, or debit.

You can sign up for scheduled classes up to 2 weeks in advance online or via the app with Class passes, Class packs, and Membershipos. Your credit card will be charged upon submitting your reservation unless you have an active class pass, single session credit, or membership.

Cancellation Policy
All sales are final. Classes and reservations are non-refundable, non-exchangeable, and non-transferable. To cancel a reservation and return the pass to your account, you must cancel online or on the Mindbody app at least 8 hours in advance. Cancellations made later than 8 hours prior will not be refunded.

Members with a 2-week or monthly contracts are subject to the same cancellation policy. No-shows or late cancellations will incur a $10 no-show fee charged to the card on file.

Reservations can only be canceled online; phone or email cancellations are not accepted.

Waitlist Policy
If a class is full, you may add yourself to the waitlist. Reserving a spot on the waitlist will require a class credit in the form of a single class, a class package, or a membership. If you are not released from the waitlist and given a spot in your chosen class, your class credit will remain in your account. You will be notified via email or text if a spot opens up 8 or more hours in advance. If you do not remove yourself from the waitlist and do not attend, you will be subject to the no-show fee.

If a spot opens less than 8 hours before the class start time, you will not be added to the class automatically. Check the schedule frequently for last-minute availability.

Contract Rules
Members with a Monthly Recurring contract or the First 2-Week Unlimited contract can attend one regularly scheduled Salt class per day. A valid Mastercard, Visa, or American Express must be kept on file.

No-shows or late cancellations will incur a $10 no-show fee. If the card on file is invalid, the contract may be suspended until all outstanding fees are paid. The 2-Week Unlimited contract is available after your first class and is non-recurring, beginning on the date of your first class using this payment option.

Recurring contracts start upon purchase and renew weekly. After 3 months, you can cancel contracts at any time. To cancel or suspend, email hello@saltokotoks.ca at least 30 business days before the renewal date.

Recurring contracts for Monthly Memberships require a 3-month commitment and cannot be suspended. Unused classes expire at the end of your 30 day cycle and cannot be carried forward. Recurring contracts can be suspended for up to 2 weeks in every 3 month period.